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Saturday, February 17, 2007
India: Beyond the Back Office
Knowledge@Wharton along with Boston Consulting Report has put together a report on India: "In December 2006, Mumbai-based Tech Mahindra won India's biggest outsourcing deal to date -- a five-year, $1 billion contract from British Telecom to provide technical support. While the deal further underscores India's rapid ascent in global business, it also signals a transition for the world's "back office" from its current status as a provider of data processors and call-center workers to its new role in outsourcing high-end, knowledge-based skills. In this special report, experts from Wharton and Boston Consulting Group look at India's move up the service value chain through KPO, or knowledge process outsourcing, as well as its increasingly successful forays into global manufacturing, driven by the emergence of a vast domestic market and the availability of low-cost, highly skilled workers. In addition, the report looks at India's attempts to overcome the problems with power and infrastructure that have stood in the way of a sustainable GDP growth rate, as well as the key part that foreign investment and competition will play in the upgrade."
Mobile IM
WSJ writes about mobile Instant Messaging:
Two Mobile Industries
MEX writes: "The mobile industry has become two businesses. On the one hand, developed markets such as Western Europe, North America and Japan are driven by a constant cycle of technological development, extensive consumer marketing to gain acceptance for new products and a battle to off-set declining margins amid a climate of stagnant subscriber numbers. In developing countries, such as India, China and Latin America, subscriber growth is rampant and the challenge is to manufacture handsets and deploy infrastructure cheaply enough to make services accessible to the maximum number of people."
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