Thursday, November 27, 2003
Status Reports 2.0

Rands In Repose strikes a chord:


To me, their are two major consumers who need Status Reports. The first consumers are the executives/overseers/managers. This is your senior management crowd who want a high level overview of where all that money is going. You want to keep this group in the loop because they sign the checks, they can be very good at discerning warning signs from seemingly vanilla Status Reports, and they also usually are big influencers on strategy... this is key when you want them on board when you're proposing that two month slip to improve quality.

Due to the fact these folks see a lot of Stats Reports, there's a requirement for the data to be somewhat normalized via a familiar template otherwise they're going to get frustrated spending their time figuring out what information is being conveyed rather than acting on it.

The other major consumer for Status Reports is, well, everyone else in the company. Actually, let me rephrase, the other consumer is everyone else in the company who wants to read your status report.

What I do have is a rough knowledge of many of the emerging information management tools and I know there is a solution which:

- Makes it easy/attractive for larger organizations to share their information
- Provides a facility to publish scheduled structured reports to executive-types


Blogs could help in this, as Stuart Henshall points out:

Consider introducing your co-bloggers to blogging via e-mail. Give them the remote@typepad.com or equivalent address. Redirect all status reports or what you are trying to capture to the blog e-mail. What's missing here is any capability to add categories. However now a project manager can do that easily converting the posts from drafts to publish status. The new participant can see the updates in the "blog" via the url. In fact confirmations could be posted back to them. Dependent on the blog... either subscribe your new bloggers or alternatively add NewsGator so their RSS feeds become active. It won't be until you are swamped with posts or editing issues that the team needs to become more active and responsible.

Now we get multiple participants with the blogging manager / owner assigning categories and coaching on posts. In this process there is never anything to stop the new blogger from going direct to the authoring tool. In fact now's the time to start the second blog in parallel that reports on the implementation, enables questions and answers. This is simply a place for learning about blogging. As it is an internal blog, combine it with other easy to navigate features and enable a quick log-in from the home page.

What's different in this strategy? These initial blogs are more likely to be informative rather than linking blogs. Blogs involved in research and for gathering ideas and spreading memes are more likely to come later or be specific to a particular department. I'd not advocate the above for a research department, however using e-mail to move my reps from e-mail to blogs might well make sense. Similarly with marketing and HR.

One of the things we are missing in internal BLOG implementations, is the idea of managing up! We talk about it and see it as a grass roots phenomena. It's why you will really need so few to change the work pattern. When a blog helps you personally manage better, flows more effective information from your department into buckets (categories) that are consistent with what your peers want then you are on the way to winning the blog vs e-mail challenge.

Using e-mail to initiate blogs starts with tools that people are already comfortable with. Appointing a manager (or two or three) that manage the initial flow helps to build categories and the "managing up" dashboards that blogging pages easily adapt to. Adding subscriptions and RSS keeps people in the loop and yet begins the recategorization process. You copy the blog not CC the world.

ITU Digital Access Index

ITUpublishes the world's first global ICT ranking. An interesting comment by Michael Minges of the Market, Economics and Finance Unit at ITU: ""Until now, limited infrastructure has often been regarded as the main barrier to bridging the Digital Divide. Our research, however, suggests that affordability and education are equally important factors." India falls in the medium access category with an index of 0.32.

The one factor I want us to fix is that of affordability with thin clients, server-centric computing, open-source software and remote server management.

Social Networking as Disruptive Innovation?

Silicon Valley writes: "The gold mine, as VCs see it, rests in using the Internet to give a personalized, user-friendly twist to mainstream industries like dating services, job listings and classified advertising."

Adds News.com:


Publishers Knight Ridder and The Washington Post Co. are banking on social networking to be the future of online classifieds, having invested $6.3 million in a "six degrees" Web venture. The two publishers, along with venture capitalist Mayfield, invested in Tribe Networks, the owner of an online community that links friends and friends of friends, and then promotes them as the ideal network through which to buy things, find a job or even get a restaurant recommendation.

Called Tribe.net, the four-month-old site plays on the theory of "six degrees of separation," in which strangers are inevitably linked to each other by at most six people. The goal is to join like-minded people for socializing, dating, networking or building a local marketplace.

the publishers' interest is significant, because it signals a potentially new direction for online classifieds, a billion-dollar market newspapers risk losing to niche sites like job clearinghouse Monster or online communities such as Craigslist. Knight Ridder and The Washington Post Co., parent of newspaper The Washington Post, say they want to incorporate social networking as a means of building an indispensable local marketplace for information or goods, and ultimately to inspire loyalty to their publications.


Social networking seems to follow the path of a disruptive innovation as it starts to disrupt mainstream industries. Still too early to tell, but with VC money flowing in, the task will get easier.

Microsoft's USD 10 billion SME Bet

Washington Post (via Reuters) reports:


SMB sales strategy chief Orlando Ayala told the paper in an interview Microsoft was taking a long-term view of the sector, which consists of some 40 million companies around the world, and expected its investments to turn profitable in 2005.

Ayala said: "In the next five years, we will concentrate on the market for companies with 2,000 to 5,000 employees, or maybe up to 8,000."


SMEs are the next frontier in tech - especially those in emerging markets, whom very few are focusing on.

Indian Telco Disruptions

There are three things which can (positively) disrupt the Indian telco scene: VoIP, LNP (local number portability) and fixed-price broadband bundles.

We need to legalise VoIP completely and allow ISPs and cable providers to offer voice services. Voice needs to be thought of as just another application on the IP network.

LNP will cause a lot of churn in the mobile space and cause prices to fall even further. Today, one of the factors that holds me from switching providers is the fact that my cell number will change.

Fixed-price broadband bundles will make a big impact on Internet usage. By broadband, I mean real good connectivity speeds (at least 256 Kbps, if not more). The plans need to come with no limits to data transfers. Home users should not have to pay more than Rs 500-750 (USD 10-15) for this, with enterprises should be charged about Rs 1,500 (USD 30) for speeds of about 1 Mbps. Then, see the transformation in the India IT space.

Telecom | PermaLink | Comments (6)

4000 kms of optic fiber by MTNL in Delhi alone: Broadband to most homes/offices soon.
http://economictimes.indiatimes.com/articleshow/317437.cms

Posted by amione

You have hit the right technolgies as enabler for broadband and real telecom revolution for India which can propel Indian economy to new heights.

However-having seen almost all these technolgies getting a less than flying start in developed countries -I have following additional inputs which need to be taken into account before India can reap the real benefits of theese technolgies without hitting speed breaks and court and legal issues.

VoIP--

When one says VoIP-in a lay man's term it trancends into free call service,which is not true.
VoIP can be in access,backhaul or core in a network. As of date new and emerging CDMA player in India is already using VoIP in backhaul and core which may be a reason for them to offer cheapest call rates.

VoIP in access for wireline can be a major duanting force in India as that requires multiple cohesive forces to converge right from standards, regulations and legal paramaeters with basic access transport.

If a new operator wants to provide VoIP in access in wireline segment -as of date he needs to wire up the last mile with its own footprint through DSL, Fiber,Cable or wireless media as Right of Way with existing incumbent operators is not provided for in telecom policy and its always changing drafts.

The cost of providing this last mile conenctivity for VoIP over broadband itself is overriding business factor which turns their business model into a cost centric model. BSNL, MTNL (formely DOT) still has monopoly in last mile with copper wires which would have been installed 10-15 years by now providing last mile conenctivity to 70% of households across India.

VoIP to work as PSTN equivalent service requires end to end managed IP network by the provider that includes access, backhaul and core. Such pure IP network with VoIP in access would require more solid standard protocols, more clear IP to PSTN number addressing schemes such as being trialled in many countries through ENUM (WWW.ENUM.ORG) and at the same time giving open last mile access to multiple providers.

VoIP if really to be pervasive as you have mentioned my never see the light of day unless all these factors are addressed and being worked upon collectively by Industry players, regulators and end users.

LNP-
LNP is a good way to boost winning of better quality service over pricing, monopoly and geogrophical factors.

However in India-due to several factors such as short sightedness by regulatory bodies, technolgy innovation inexperience and no knowledge transfer in implementation of such technolgies combined with arrogance of incumbeent players-we have ended up today with plethora of multiple numbering schemes, STD Codes, distance based tariif , SDCA LDCA and Circle level differences and unused series of digit translations that will hamper LNP to be provided at faster rate and to all areas simultaneously.

Coupled with the fact that cost of implementing LNP across India would have to be born by TAX PAYER's money ----LNP again seems to me riddled with more complexity and issues that needs a thorough thinking about future technolgical paths and innovations in pipelines within telecom industry for once and final acrosss India new numbering scheme as beginning.


Fixed Price Broadband Bundle:
I agree that this seems to be a lucrative busines smdoel for incumbents as well as greenfield emerging operators but it may not be best of the business model for a user or a subscriber in India.

Imagine a person at home paying 1500Rupees per month for broadband conencvtivity but just using that conenction for less tahn 2 hours per day!

This can be a real scenario since in metros and emerging class B cities, an earning member/s of the family would be out of his home for min. 12 hours or more on avaerage and thus , he may end up using brodaband connection at home for just under 1 hour or max 2 hour per day.

Will it not make sense to have more usage based model for broadband connectivity appropriate for India?

Again this would result in other major sub-topic of separating broadband access from content not addressed by so called teelcom experts in the country so far.

From where I stand- and with collective experience of using, planning, engineering and doing research on all these emerging technolgies in developed world; I do see a big gap between Knowing and Doing emerging in Indian telecom scenario.

For India to be really progressive and rank among first 10 nations in World-we need to loose collective ignorance of real issues behind telecom technolgies, collective arrogance on we know best about India mindset and seek guidance and knowledge transfer from best engineering, regulatory and technlogy talents across the world soon.

Thanks

Anish

Posted by Anish

It is never a mistake to say good-bye.

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The shifts of Fortune test the reliability of friends.

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Underestimation is a two-way street.

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TECH TALK: An Entrepreneur’s Attributes: Risk Reduction, Listening

Risk Reduction – Not the Other Way

The typical notion of an entrepreneur is as a risk-taker. I believe the opposite to be true. Yes, the entrepreneur makes a bet at the start of the venture, but after that, the entrepreneur actually works every day of the venture’s life to reduce risk. Each day beings new opportunities and new threats. The entrepreneur must balance the short-term survival needs with the long-term hopes for exponential growth. And in doing so, ensure that risk is minimised. This is not to say that entrepreneurs are not gamblers or adventurers – it is just that they make their calculations carefully, and then lay their bets. This belief comes from deep insights into the world around – what is happening and what is likely to happen which help shape the vision of the entrepreneur.

Risk and entrepreneurship go hand-in-hand. Every entrepreneur believes that there is 70-90% chance of success, and yet fewer than 1 in a thousand ventures reach the pinnacle of success. The optimism of the entrepreneur is the engine that drives the team, and even as others perceive the entrepreneur to be taking risks, the captain of the ship is charting a course which actually reduces the odds of failure. The entrepreneur is constantly making calculations as the winds change – sometimes, one is caught in a storm, at others times, one rides the waves.

Listening – Learning from Others

Listening and learning from others is not something which comes naturally to us. It is even less natural for entrepreneurs. The typical tendency is to have a strong belief in oneself and use that to lead the venture forward. But if the entrepreneur has succeeded in attracting a good team, then there is great merit and value in listening to others and learning from their collective experiences. At times, their viewpoints are likely to differ from that of the entrepreneur – and this can pose a challenge. It is times like these that can decide the fate of the venture. An entrepreneur needs to put ego aside and solicit inputs from others, even though they may be to the contrary.

At the end of the day, the final decision needs to be made by the entrepreneur. But by asking others for opinions, the entrepreneur may see aspects of the situation that otherwise may have been looked. This requires courage – at times, it may even force the entrepreneur to reverse previous decisions. But, the success of the venture must be above everything else, especially personal ego. The entrepreneur is not always right – in fact, most entrepreneurs will have plenty of weaknesses. By recognising these, and leveraging on the strengths of the other team members, the entrepreneur can greatly increase the chances for the venture’s success.

Tomorrow: Blogging, Liking

Related Entries:  [All]

Tech Talk | PermaLink | Comments (2)

I fully agree with what you say, Life is a Challenge in itself, by listening, looking, and going through highs and lows does one become an hard-core individual. I still feel before an entrepreneur takes a decision, there are few factors that would affect it : Market Scenario, Feasibility, Finance.

Posted by Rahul Bhandarkar

Excellent insight into RISK factor for Entrepreneur.

I came across this good link and an article highlighting same sentiments:

Are You Qualified To Be an Entrepreneur?
http://www.startupjournal.com/howto/soundadvice/20020327-mancuso.html

What defines an entrepreneur? Many studies have been conducted to determine whether company founders share certain personality traits and characteristics.

From these findings, a profile has emerged which can be used to forewarn individuals who want to start companies but may not be ideally suited to entrepreneurship. Yet such assessments aren't foolproof. Entrepreneurs come in all shapes and sizes, and many who don't conform to the standard have been wildly successful at being their own bosses.

Posted by Anish
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